Home >

Service Animal Transportation Application


City Phone
Los Angeles 800-200-5118
09:00AM-05:30PM (Mon-Fri PT)
09:00AM-01:00PM (Saturday)
New York 866-588-0825
09:00AM-05:30PM (Mon-Fri ET)
San Francisco 855-892-9983
09:00AM-05:30PM (Mon-Fri PT)
Hawaii 800-200-5118
08:30AM-04:30PM (Mon-Fri HST)
The disabled service mailbox:
specialtravelneeds@chinaeastern-usa.com

Special Service > Service Animal Transportation Application

Passengers with Service Dogs


If you need to travel with a service dog (licensed hearing dogs and guide dogs), please bring the valid animal

health certificate ("Animal Quarantine Certificate") and effective work certificate ("Animal Training

Certificate" or "Animal Work Permit" or "Animal Identification"). Please go to China Eastern Airlines’ ticket

offices or visit the official website for the application to travel with the service dog, and fill out the

"Application for Special Passengers" and "Application for Carriage of Small Animal/Service Dog".

For passengers who apply through the official website, the passenger or agent should fill out the "Application

for Special Passengers" and "Application for Carriage of Small Animal/Service Dog" online and submit an

application request. China Eastern Airlines will confirm the application based on the departure date

and contact the applicant.


※ Reminder: After you submit the "Application for Special Passengers" and "Application for Carriage of

Small Animal/Service Dog" online, China Eastern Airlines will receive your application. It does not mean that

your application will be successful. We will reply to your application notifying you of its status. After

your application is confirmed, we will send the electronic edition of "Application for Special Passengers"

and "Application for Carriage of Small Animal/Service Dog" to you via email. Please print the "Application for

Carriage of Small Animal/Service Dog" (two copies) because it is the only evidence that can enable you to

enjoy this service. To ensure the information is accurate and valid, please bring the printed copy and check in

at the airport 120 minutes prior to the flight departure time.


Please bring along the above documents to the airport to check in. There are no extra charges for service dogs.

The service dog in the cabin must wear a mask and must be leashed. The service dog

should sit on the floor under the seat. It cannot occupy a passenger seat. With the approval

from related passengers, the service dog may have the mask removed.

You should be responsible for the toilet needs of the service dog in the cabin. Please keep the cabin a clean

and healthy place.

If you agree to consign your service dog, the dog cage and food can be consigned together free of charge with

their weights not included in the free-baggage allowance.