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Special Needs

Published   Friday, September 2, 2016

Special Needs

If you have special needs, please let us know what we can do to accommodate them. Whether you have difficulty with hearing, are a senior citizen, have special dietary requirements or have a physical or mental disability, we hope to make your flight safe and comfortable.
Just Let Us Know
If you need special assistance due to age, health, a disability or other reasons, we recommend that you contact our local Reservation office 72 hours before departure so that we can make special arrangements for your flight and arrange assistance with connecting flights. We strive to make your travel with China Eastern Airlines as smooth and as comfortable as possible.
Some passengers who have significant disabilities may need to travel with a personal care attendant for their own comfort, convenience and safety. Also, we strongly advise that you travel with a personal care attendant if you need in-flight assistance with eating, medical assistance (such as with taking medications or using medical devices) and other personal bodily functions assistance, as we cannot assist you in these areas. The personal care attendant  must travel in the same class with you. 
Many people with disabilities can safely and comfortably travel with China Eastern Airlines without making special arrangements. We require advance notice through our Reservation office or your travel agent for some disabilities and we recommend 72 hours’ advance notice before departure so that we can better accommodate any special needs you may have. Apply
We would be more than happy to provide a wheelchair for you should you require this service.
China Eastern wheelchair service is provided, with an attendant, at no additional charge. The attendant will assist in transporting you within the airport area and to the gate or aircraft door (depending on the airport facilities). During peak travel periods, there may be a high wheelchair service demand, and we appreciate your patience in the event that it is necessary for you to wait a few minutes for this service. Please contact our Reservations Office should you have any questions about our wheelchair service. Our staff will be happy to assist you. Apply
Passengers who are blind or visually impaired may bring a cane or other assistive/supportive device with them into the cabin. These items are not subject to the cabin baggage limit and may be carried free of charge. Passengers who are not blind or visually impaired may also bring a cane or other assistive/supportive device with them into the cabin at no additional charge. The cane will need to be stowed prior to take-off and landing and stowage can be under your seat or in the overhead compartment. You may ask our cabin crew for assistance in loading and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat. Apply
Please inform us if you are deaf or hearing impaired so that we can provide assistance to you in the event that your flight is delayed or if the departure gate is changed after you have checked in. An individual safety briefing can be arranged upon request. Apply
Oxygen for therapeutic or medical purposes is available on China Eastern flights in cylinders provided by us. For safety reasons, we cannot accept oxygen cylinders brought by passengers themselves. Please contact our Reservations Office if you require the use of oxygen, or any other respiratory assistance device, on board so that we may assist you. Apply
For safety reasons, China Eastern may require a passenger to travel with a safety assistant if the passenger:
Will travel in a stretcher or incubator or require medical attention during the flight. (The attendant must be capable of attending to their medical needs in the cabin)
Is unable to comprehend or respond properly to safety instructions due to a mental disability.
Has mobility impairment, which is so severe that the passenger is unable to assist in his or her own evacuation from the aircraft.
Has severe hearing and vision impairments and cannot establish some means of communication with airline employees. Apply
Notice Concerning Services for Pregnant Passengers
I. Notice of check-in:
1. If you are less than 32 weeks pregnant, your baby’s condition is healthy and stable, and you have not been cautioned against flying by your doctor, we are happy to welcome you aboard China Eastern and Shanghai Airlines flights, however, upon purchasing tickets, check-in, and boarding you will be required to present continuous medical records confirming the length of your pregnancy or a copy of the maternal health handbook (dà kǎ/"Big Card") signed by a doctor.
2. If you are between 32 and 36 weeks pregnant, within 72 hours prior to boarding please obtain a medical certificate certified by a hospital and signed by a doctor. Upon purchasing tickets, check-in, and boarding please present continuous medical records confirming the length of your pregnancy, or a copy of the maternal health handbook (dà kǎ/"Big Card") signed by a doctor, so we can anticipate any needs you might have during the flight.
3. If you meet any of the conditions listed below, it may not be safe for you to fly, and we recommend choosing a different mode of travel:
(a) Pregnant 36 weeks or more at time of boarding
(b) Your due date is within four weeks of boarding
(c) Possibility of premature birth
(d) Your due date is approaching and cannot be accurately confirmed, but you are expecting multiple births or complications in your delivery
(e) You have given birth in the last seven days
II. Medical certificate
If obtaining a medical certificate, please note it must be obtained (in duplicate) within 72 hours before boarding, certified by the hospital and signed by a doctor, and include the passenger’s full name, age, length of pregnancy, due date of the pregnancy, and flight itinerary, so we can provide any special care required upon boarding and during the flight.
III. Applicable airlines:
You may apply for flights operated by China Eastern Airlines or Shanghai Airlines and bearing flight numbers of China Eastern Airlines or Shanghai Airlines.
IV. Application time limit:
Please submit your application no less than four hours before departure.
V. Application methods:
Please proceed to your nearest China Eastern Airlines sales office, call 95530, visit our website or mobile site, or use the app to submit your application.
Our long haul aircraft are equipped with special baby bassinets and packs, as well as a wide range of baby food. Each has at least two toilets with special fold-down tables for changing diapers.  For safety reasons, China Eastern Airlines does not accept babies under 14 days old.
If you'd like to have a special meal, please contact our Rep Office at least 24 hours (Kosher Meal 48 hours) before departure and we will do our best to meet your needs.
We will look after children, aged between 5 and 12 years, who are travelling unaccompanied -- both inflight and in transit. Passengers must go to a China Eastern local office or contact China Eastern call center to purchase tickets and apply for this service.
Airfares for children under Unaccompanied Minor Service might differ from those travelling with adult companions. Please contact our Rep Office for more details.
Special Assistance and Medical Service | China Eastern Airlines