1.How can I check-in online?
You can check-in online by accessing http://us.ceair.com/en/, selecting ' Self Service ' -'Online
Check-in' section，entering E-Ticket number and your name, so as to initiate the Online Check-in process.
There are only 4 steps for Online Check-in. ①Select your flight ②Enter your travel document details ③Select your seat ④Print your online boarding pass.
2. When can I use Online Check-in?
Online Check-in service is available from 24 hours up to 90 minutes prior to flight departure. Reach the airport check-in counter 60 minutes prior to flight departure, otherwise the seats will not be reserved.
3.Is Online Check-in available to round trip flights?
4. How does the passenger with disability apply for Online Check-in?
Passengers on wheelchairs, passengers with visual, speech or hearing impairments, or passengers with a service dog should get their boarding pass and register at the airport counter on the day of departure.
5.Can I do Online Check-in for code share flights?
No. For passengers traveling on China Eastern code share flights, please proceed to check-in counters for check-in.
7.What kind of tickets is eligible for Online Check-in?
Online Check-in service is only available to passengers holding E-Tickets with confirmed bookings.
8.Can I do Online Check-in for my travel companions?
9.Can I check in online if I have baggage to check in?
Yes. Please check in your baggage at least 90 minutes prior to flight departure at China Eastern Airlines Check-in counter at Airport.
10.I have no check in baggage, can I go through security and proceed directly to boarding gate?
No. For international flight, please proceed to check in counter to check your travel document by Airlines, the flight status and gate number, get your boarding pass at China Eastern Airlines Check-in counter.
11.What kind of paper should I use for printing out the online boarding pass?
Regular letter size or A4 paper is suitable enough for printing the online boarding pass while other sizes and textures will not be accepted.
12.What should I do if I do not have a printer?
You can go to China Eastern Airlines check-in counters at least 90 minutes prior to flight departure and present your travel document for your boarding pass.
13. Why can’t I print my online boarding pass?
Please check if there are problems with your browser, network and printer. Otherwise, please complete Online Check-in and contact our check-in counters at the airport at least 90 minutes prior to flight departure for your boarding pass.
14.What should I do if I have lost my boarding pass?
You can contact China Eastern Airlines check-in counters at least 90 minutes prior to flight departure and present your travel document for a replacement boarding pass.
15.Why isn’t the boarding gate number shown on the online boarding pass?
It is because the boarding gate has not been assigned at the moment. Please check it from the airport flight information TV monitors or contact our ground staff for updated information when you arrive at the airport.
16.When should I arrive at the boarding gate after checking in online?
Please proceed to the boarding gate and present your travel document at least 30 minutes before flight departure. Document check will be conducted at the boarding gate, please ensure your travel document is valid for your destination country. China Eastern Airlines reserves the right to refuse any passenger from boarding if he or she is unable to present a valid travel document.
17.Can I change my seat after checking in online?
Yes, you may contact China Eastern Airlines check-in counters for seat change.
18.What should I do if I want to cancel my Online Check-in?
If you are unable to take the flight after checking in online, please cancel your check-in at least 1 hour before flight departure by processing it online or contacting our Customer Service for assistance. Cancellation can be done maximum 3 times for every online check-in.
19.Can I do Online Check-in again for the same flight after I have cancelled it?
Yes, Online check-in can be cancelled 3 times.
20.What can I do when my Online Check-in is unsuccessful?
You may check if there is any problem with your computer or network and try again, or proceed to China Eastern Airlines check-in counters at least 90 minutes prior to flight departure and present your travel document for check-in.
21.Where can I reprint the boarding pass and check-in the luggage at ShangHai Pudong airport after I did online check-in?
Please go to Shanghai PuDong international airport T1 Island D.
22.What should I do if I want to cancel my Online Return Check-in?
If you are unable to take the return flight after checking in online, please cancel your check-in at least 60 minutes before flight departure. You must have to access China Eastern Airlines US website at us.ceair.com to complete the cancellation or contacting our customer services hotlines for assistance. Cancellation can be done 3 times for every online check-in.