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FAQ

Published   2016-8-31

FAQ

A:You can make a reservation from several areas of the site. The most direct place is on the flychinaeastern.com home page in the 'Flight' box.

A: To book a round trip, just select 'Round Trip' in the 'Flight' section on the home page.
A: To book a one-way trip, just select 'One Way' in the 'Flight' box on  the home page.
A: You cannot hold your reservation online without using a credit card. And if you would like to make your reservation and purchase your tickets online, you must have a valid credit card.If your credit card is rejected, which means we fail to get money from your account, though it was    successful through booking process, you are not allowed to board at  the airport.
A: You can book up to 9 passengers in one reservation on flychinaeastern.com. To book additional passengers, just repeat the booking process  to create a separate reservation.
For groups of 10 or more, you may want to inquire about special fares or discounts offered through China Eastern sales office.
A: This can occur for two reasons: Flights on a given route may not operate on a daily basis Seats may not be available in one of the segments of your itinerary.
A: Once your reservation has been booked online, you cannot make any changes online. However you can contact our call center or local sales office to solve these issues.
A: Once your reservation has been booked online, you cannot cancel it online. However you can contact our call center or local sales office to  solve these issues.
A: Yes, to book a reservation for someone other than yourself, enter their name in the 'Enter   Passenger Details' box. If your name already appears, type over it with the name of the actual passenger(s). Also, if your Easternmiles number appears, don't forget to either remove it or replace it with the passengers' Easternmiles number(s).
A: Currently, we cannot accept any credits or vouchers for online purchases.
A: Click on "Manage" tab on the home page. You can input your order number or ticket number and your surname to retrieve your booking record.