1. Information About Airport Service
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If you need special assistance due to age, health, disability or other reasons, we recommend that you contact our local reservation center 72 hours before departure so that we can make special arrangements for your flights and arrange joint flights to assist you. We strive to make your journey as smooth and comfortable as possible.
Some travelers with major disabilities may need a personal escort for their comfort, convenience and safety. In addition, if you need diet, medical help (such as taking medicines or using medical equipment) and other personal physical help during the flight, we strongly recommend that you bring a personal escort when you travel, because we can't help you in these areas. Private escorts must take the same cabin as you.