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Airport Service

Published   2016-9-2

Airport Service

If you have special services, please tell us how to help you. Whether you suffer from hearing impairment, old people, special dietary requirements or physical or mental disabilities, we hope to make your voyage safe and comfortable.

Just tell us

If you need special assistance due to age, health, disability or other reasons, we recommend that you contact our local reservation center 72 hours before departure so that we can make special arrangements for your flights and arrange joint flights to assist you. We strive to make your journey as smooth and comfortable as possible.

Some travelers with major disabilities may need a personal escort for their comfort, convenience and safety. In addition, if you need diet, medical help (such as taking medicines or using medical equipment) and other personal physical help during the flight, we strongly recommend that you bring a personal escort when you travel, because we can't help you in these areas. Private escorts must take the same cabin as you.
Many people with disabilities can safely and comfortably travel with China Eastern Airlines without making special arrangements. We require advance notice through our Reservation office or your travel agent for some disabilities and we recommend 72 hours’ advance notice before departure so that we can better accommodate any special needs you may have. Apply
We would be more than happy to provide a wheelchair for you should you require this service.
 
China Eastern wheelchair service is provided, with an attendant, at no additional charge. The attendant will assist in transporting you within the airport area and to the gate or aircraft door (depending on the airport facilities). During peak travel periods, there may be a high wheelchair service demand, and we appreciate your patience in the event that it is necessary for you to wait a few minutes for this service. Please contact our Reservations Office should you have any questions about our wheelchair service. Our staff will be happy to assist you. Apply
Passengers who are blind or visually impaired may bring a cane or other assistive/supportive device with them into the cabin. These items are not subject to the cabin baggage limit and may be carried free of charge. Passengers who are not blind or visually impaired may also bring a cane or other assistive/supportive device with them into the cabin at no additional charge. The cane will need to be stowed prior to take-off and landing and stowage can be under your seat or in the overhead compartment. You may ask our cabin crew for assistance in loading and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat. Apply
Please inform us if you are deaf or hearing impaired so that we can provide assistance to you in the event that your flight is delayed or if the departure gate is changed after you have checked in. An individual safety briefing can be arranged upon request. Apply
Oxygen for therapeutic or medical purposes is available on China Eastern flights in cylinders provided by us. For safety reasons, we cannot accept oxygen cylinders brought by passengers themselves. Please contact our Reservations Office if you require the use of oxygen, or any other respiratory assistance device, on board so that we may assist you. Apply
For safety reasons, China Eastern may require a passenger to travel with a safety assistant if the passenger:
 
Will travel in a stretcher or incubator or require medical attention during the flight. (The attendant must be capable of attending to their medical needs in the cabin)
 
Is unable to comprehend or respond properly to safety instructions due to a mental disability.
 
Has mobility impairment, which is so severe that the passenger is unable to assist in his or her own evacuation from the aircraft.
 
Has severe hearing and vision impairments and cannot establish some means of communication with airline employees. Apply
It is generally safe for pregnant passengers to travel, though caution should be exercised about excessive amounts of flying during the early weeks of pregnancy because of hypoxia. Heavy lifting during pregnancy should be avoided, so extra care should be taken with baggage. Please consult your gynecologist or obstetrician before planning your trip.
 
We will accept passengers with pregnancies up to 36 weeks. If you are travelling while pregnant, please contact our Reservations Office for more information about our policies and available services.
 
Pregnant passengers should be sure that the facilities at the destination country are adequate to cope with any problems with the pregnancy that may occur during the visit.
Our long haul aircraft are equipped with special baby bassinets and packs, as well as a wide range of baby food. Each has at least two toilets with special fold-down tables for changing diapers.  For safety reasons, China Eastern Airlines does not accept babies under 14 days old.
If you'd like to have a special meal, please contact our Rep Office at least 24 hours before departure and we will do our best to meet your needs.
We will look after children, aged between 5 and 12 years, who are travelling unaccompanied -- both inflight and in transit. Passengers must go to a Rep Office to apply for this service.
Airfares for children under Unaccompanied Minor Service might differ from those travelling with adult companions. Please contact our Rep Office for more details.