Dear Passengers，
In order to help passengers make better arrangement of their travel, the special regulations of the related air tickets are as follows:
1. Eligibility
781 tickets (including mileage award tickets) purchased on or before January 24 2020 with travel date on or after 1st Jan 2020 operated by China Eastern Airlines/Shanghai Airlines(MU/FM) and code-share flights with MU/FM flight numbers.
2. Refund Policy
1. Tickets meeting the above eligibility can be refunded without paying refund fees according to the regulations on involuntary refund.
2. Passengers can apply for refund at any time within the validity period of the tickets. Refund shall be processed by the passenger with his/her issuing channel or agent without paying refund fees.
Recently, the traffic volume of China Eastern 95530 customer service hotline has increased dramatically. Please wait patiently, or make a call by avoiding the rush hour, giving the opportunity to the people who need it more. If the ticket is purchased on China Eastern Airlines app and official website, please open the corresponding order directly on app or official website and submit the refund application, the system will automatically process it. If the ticket is purchased on other channel and agent, the refund shall be processed by the original issuing channel or agent.
China Eastern always puts the life safety and health of passengers first, and will continue to pay attention to the progress of the epidemic, and make every effort to do a good job in epidemic prevention and control. We will work together to overcome difficulties. Thank you for your understanding and support!
China Eastern Airlines
24th Jan 2020