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Notification on Cancellation of Some Flights Operated by China Eastern Airlines

Dear travelers

According to the new situations of the coronavirus and the procedures of the prevention and control of the epidemic, we, China Eastern Airlines, have decided to cancel some flights between China, Europe, America and Australia. The specific canceled fights are listed below:

 

North America Routes

Flight No.

Routes

Dates

MU597

Shanghai Pudong-

Vancouver

Every Monday, Wednesday, Friday and Saturday from March the 30th to May the 2nd

MU598

Vancouver-Shanghai Pudong

Every Tuesday, Thursday, Saturday and Sunday from March the 31st to May the 3rd

MU207/MU208

Shanghai Pudong-Toronto(Return)

Every Monday, Wednesday and Sunday from March the 30th to April the 29th

MU587/MU588

Fuzhou-

Shanghai Pudong-

New York (Return)

Every Monday, Tuesday, Thursday and Saturday from March the 30th to May the 2nd

MU297

Shanghai Pudong-New York

Every day from April the 26th to May the 2nd

MU298

New York-Shanghai Pudong

Every day from April the 27th to May the 3rd

MU583/MU586

Shanghai Pudong-Los Angeles (Return)

Every Wednesday, Friday and Sunday from April the 1st to May the 1st

MU577

Shanghai Pudong-Los Angeles

Every day from April the 26th to May the 2nd

MU578

Los Angeles-Shanghai Pudong

Every day from April the 27th to May the 3rd

MU717

Shanghai Pudong-Chicago

28th and 30th of April

2nd of May

MU718

Chicago-Shanghai Pudong

5th 12th 19th 26th 30th of April

2nd of May

MU255

Taiyuan-

Shanghai Pudong-Chicago

Every Wednesday, Friday and Sunday from April the 1st to May the 3rd

MU256

Chicago-

Shanghai Pudong-Taiyuan

Every Monday, Wednesday and Friday from March the 30th to May the 1st

MU589/MU590

Shanghai Pudong-

San Francisco (Return)

Every day from March the 30th to May the 2nd

European Routes

Flight No.

Routes

Dates

MU219/MU220

Shanghai Pudong-

Frankfurt (Return)

Every Thursday and Sunday from April the 2nd to April the 30th

MU551/MU552

Shanghai Pudong-London    (Return)

Every Thursday from April the 2nd to April the 30th

MU569

Shanghai Pudong-Paris

1st and 2nd of May

MU554

Paris-Shanghai Pudong

1st and 2nd of May

MU771/MU772

Shanghai Pudong-

Amsterdam

(Return)

Every Monday and Friday from March the 30th to May the 1st

Australian Routes

Flight No.

Routes

Dates

MU779/MU780

Shanghai Pudong- Auckland (Return)

Every Friday from April the 3rd to May the 1st

 

 

Passengers who need to refund or reschedule, please follow the regarding policies

1. Reschedule: Free of charge for once to the flights operated by China Eastern Airline and the Shanghai Airlines.

2. Refund: Passengers can go through the refund procedure, free of charge, on the original channel of purchasing the ticket(s)during the valid period of the ticket(s). Passengers can get a refund with the ticket price for the untraveled part of the flight and the tax.

The following channels are available

1. Original channel of purchasing the ticket(s). (Travel agency, agents, websites, etc.)

2. China Eastern Airlines 24-hour customer service: 95530

For overseas customers: 0086-21-20695530

3、China Eastern Airlines WeChat Official Account (Search China Eastern Airlines on WeChat), enter and send “Manual”for the service.

Little Tips

You can learn about the latest flight information from the following ways

1. Visit our website on www.ceair.com and then click on Self-Service - Flight Info

2. China Eastern Airlines App - Flight Info

3. Call the customer service at 95530. Press 1 for service in Chinese and enter the Flight Info with the guide of AI.

4. Follow us on the WeChat Official Account and then click Flight Service - Flight Info.

We offer our sincerest apologies for the inconvenience this might cause you. Thank you for your understanding and support.

China Eastern Airlines Co.,Ltd.

March 25, 2020