Dear travelers：
According to the new situations of the coronavirus and the procedures of the prevention and control of the epidemic, we, China Eastern Airlines, have decided to cancel some flights between China, Europe, America and Australia. The specific canceled fights are listed below:
North America Routes Flight No. Routes Dates MU597 Shanghai Pudong- Vancouver Every Monday, Wednesday, Friday and Saturday from March the 30th to May the 2nd MU598 Vancouver-Shanghai Pudong Every Tuesday, Thursday, Saturday and Sunday from March the 31st to May the 3rd MU207/MU208 Shanghai Pudong-Toronto(Return) Every Monday, Wednesday and Sunday from March the 30th to April the 29th MU587/MU588 Fuzhou- Shanghai Pudong- New York (Return) Every Monday, Tuesday, Thursday and Saturday from March the 30th to May the 2nd MU297 Shanghai Pudong-New York Every day from April the 26th to May the 2nd MU298 New York-Shanghai Pudong Every day from April the 27th to May the 3rd MU583/MU586 Shanghai Pudong-Los Angeles (Return) Every Wednesday, Friday and Sunday from April the 1st to May the 1st MU577 Shanghai Pudong-Los Angeles Every day from April the 26th to May the 2nd MU578 Los Angeles-Shanghai Pudong Every day from April the 27th to May the 3rd MU717 Shanghai Pudong-Chicago 28th and 30th of April 2nd of May MU718 Chicago-Shanghai Pudong 5th 12th 19th 26th 30th of April 2nd of May MU255 Taiyuan- Shanghai Pudong-Chicago Every Wednesday, Friday and Sunday from April the 1st to May the 3rd MU256 Chicago- Shanghai Pudong-Taiyuan Every Monday, Wednesday and Friday from March the 30th to May the 1st MU589/MU590 Shanghai Pudong- San Francisco (Return) Every day from March the 30th to May the 2nd European Routes Flight No. Routes Dates MU219/MU220 Shanghai Pudong- Frankfurt (Return) Every Thursday and Sunday from April the 2nd to April the 30th MU551/MU552 Shanghai Pudong-London (Return) Every Thursday from April the 2nd to April the 30th MU569 Shanghai Pudong-Paris 1st and 2nd of May MU554 Paris-Shanghai Pudong 1st and 2nd of May MU771/MU772 Shanghai Pudong- Amsterdam (Return) Every Monday and Friday from March the 30th to May the 1st Australian Routes Flight No. Routes Dates MU779/MU780 Shanghai Pudong- Auckland (Return) Every Friday from April the 3rd to May the 1st
Passengers who need to refund or reschedule, please follow the regarding policies：
1. Reschedule: Free of charge for once to the flights operated by China Eastern Airline and the Shanghai Airlines.
2. Refund: Passengers can go through the refund procedure, free of charge, on the original channel of purchasing the ticket(s)during the valid period of the ticket(s). Passengers can get a refund with the ticket price for the untraveled part of the flight and the tax.
The following channels are available：
1. Original channel of purchasing the ticket(s). (Travel agency, agents, websites, etc.)
2. China Eastern Airlines 24-hour customer service: 95530
For overseas customers: 0086-21-20695530
3、China Eastern Airlines WeChat Official Account (Search China Eastern Airlines on WeChat), enter and send “Manual”for the service.
Little Tips：
You can learn about the latest flight information from the following ways：
1. Visit our website on www.ceair.com and then click on Self-Service - Flight Info
2. China Eastern Airlines App - Flight Info
3. Call the customer service at 95530. Press 1 for service in Chinese and enter the Flight Info with the guide of AI.
4. Follow us on the WeChat Official Account and then click Flight Service - Flight Info.
We offer our sincerest apologies for the inconvenience this might cause you. Thank you for your understanding and support.
China Eastern Airlines Co.,Ltd.
March 25, 2020