Dear passengers:
Due to the epidemic prevention and control, China Eastern Airlines has decided to reschedule some international flights from April 19, 2020 to May 2, 2020. The specific flights are as follows:
|
Rescheduled flights from April 19 to May 2 |
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|
Flight No. |
Routes |
Before(local time) |
After(local time) |
||
|
MU231 |
Shanghai Pudong-Colombo |
Every Monday |
Every Friday |
||
|
MU232 |
Colombo- Shanghai Pudong |
Every Monday |
Every Friday |
||
|
MU567 |
Shanghai Pudong-Singapore |
Every Monday |
Every Thursday |
||
|
MU568 |
Singapore- Shanghai Pudong |
Every Monday |
Every Thursday |
||
|
MU5041 |
Shanghai Pudong-Seoul Inchon |
Every Tuesday |
Every Friday |
||
|
MU5042 |
Seoul Inchon- Shanghai Pudong |
Every Tuesday |
Every Friday |
||
|
Canceled flights from April 19 to May 2 |
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|
Flight No. |
Routes |
Dates(local time) |
|||
|
MU541 |
Shanghai Pudong-Bangkok |
Every Sunday |
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|
MU542 |
Bangkok- Shanghai Pudong |
Every Sunday |
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|
MU2099 |
Shanghai Pudong- Rangoon |
Every Tuesday |
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|
MU2100 |
Rangoon- Shanghai Pudong |
Every Wednesday |
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|
FM833 |
Shanghai Pudong-Bangkok |
Every Saturday |
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|
FM834 |
Bangkok- Shanghai Pudong |
Every Saturday |
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|
Additional flight from April 19 to May 2 |
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|
Flight No. |
Route |
Date(local time) |
|||
|
MU2804 |
Bangkok-Nanjing |
April 26 |
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Passengers who need to refund or reschedule, please follow the regarding policies：
1. Reschedule: Free of charge for once to the flights operated by China Eastern Airlines and Shanghai Airlines before June 30, 2020.
2. Refund: Passengers can go through the refund procedure, free of charge, on the original channel of purchasing the ticket(s)during the valid period of the ticket(s). Passengers can get a refund with the ticket price for the untraveled part of the flight and the tax.
The following channels are available：
1. Original channel of purchasing the ticket(s). (Travel agency, agents, Ctrip, Fliggy, Qunar, etc.)
2. China Eastern Airlines 24-hour customer service: 95530
For overseas customers: 0086-21-20695530
3. China Eastern Airlines WeChat Official Account (Search China Eastern Airlines on WeChat), enter and send “Manual” for the service.
Little Tips：
For any updates and adjustments of flights, China Eastern Airlines will announce in real time. You can learn about the latest flight information from the following ways：
1. Visit our website on www.ceair.com and then click on Self-Service - Flight Info
2. China Eastern Airlines App - Flight Info
3. Call the customer service at 95530. Press 1 for service in Chinese and enter the Flight Info with the guide of AI.
4. Follow us on the WeChat Official Account and then click Flight Service - Flight Info.
China Eastern Airlines Co., Ltd.
April 19, 2020