Published 2017-9-5
Membership Service
The service Eastern Mails provides for members include the following types:
| Member Service Items | Service Contents | Documents Required for On-Site Service | |||||
| Member Service Line | CEA Website | Service Offices | CEA APP | CEA Mobile Website | |||
| Card Service | Application for Lost Card Replacement | VIP Members and Flying Explorer Only | — | — | — | — | ID card originally registered to member's own account |
| Account Service | If the same member has more than two Eastern Miles member accounts, these accounts are required to merge. | √ | — | — | — | — | 1、Member's Written Application |
| 2、ID card registered to the retained account | |||||||
| 3、ID card registered to the merged account | |||||||
| Close Member Account | √ | — | — | — | — | 1、Member's Written Application | |
| 2、ID card registered to closed account | |||||||
| Change adult account bound to Flying Explorer | √ | — | √ | — | — | 1、Member's Written Application | |
| 2、Original ID card registered to Flying Explorer account | |||||||
| 3、Original ID card registered to newly-bound adult account | |||||||
| Member Personal Information Update Service | Update Name, ID Type, ID Number, Date of Birth | √ | — | √ | — | — | 1、Member's Written Application |
| 2、Original ID card registered to the member's own account | |||||||
| Mobile Phone Number | — | — | √ | — | — | Note：If you go to a service office to update information, we will verify your member account password. | |
| Email Information | √ | — | √ | — | — | ||
| Mailing Address | √ | √ | √ | √ | √ | ||
| Password Service | Modify Query Password | √ | √ | √ | √ | √ | Original ID card registered to the member's own account |
| Reset Query Password | √ | √ | √ | √ | √ | ||
| Set Purchase Password | — | — | √ | √ | — | ||
| Modify Purchase Password | √ | √ | √ | √ | √ | ||
| Reset Purchase Password | √ | √ | √ | √ | √ | ||
| Beneficiary Service | Add Beneficiaries | — | √ | √ | √ | √ | 1、Original ID card registered to the member's own account |
| Add ID card information for beneficiary | √ | √ | √ | √ | √ | (2) Copy of Beneficiary's ID Card | |
| Points Purchase Service | Members may purchase points to make up for redeemable points needed. | √ | √ | — | — | — | |
| Identity Automatic Recognition | Close or Open Identity Automatic Recognition | — | √ | √ | √ | — | Original ID card registered to the member's own account |
Note：√ means applicable.
*Menber's identity shall be verified if processed through member service line.